Today was the unboxing and testing on the Dyson V11 Torque Drive, the newest and (at the time of this writing) the most expensive in the Dyson fleet of vacuum cleaners. Right off the bat I was happy to see that they had changed their misleading advertising that was getting really bad as the models approached version 10. This one comes with new features instead to improve performance and run time as well as make the user aware of the run time. While the performance change during operation is little more than a gimmick compatible with only one head, it still is a nifty feature if you have both bare floors and carpet throughout the house.
Unboxing begins as we go through all of the attachments, similar in nature to the 7 through 10 except for obviously the torque drive head attachment; the star of the show. We quickly and easily install the wall mount as the unit charges and let charging continue on the wall mount once we've finished out installation. The wall mounts have changed little over models.
As We compare the unit to the V6 its obvious that this model requires accessories removed from the unit before emptying since it opens from the front. I don't find this to be an issue, though worth mentioning as its the first vacuum cleaning i've owned that requires doing so. Furthermore, when the unit is opened for emptying, you can see that it still enters the canister on 90 degrees, so anything long or fibrous can still get lodged in that hole, requiring manual intervention.
Another item noticed was the single filter, a departure from the V7, as the regular and HEPA filter is now a single unit. I personally didn't know that HEPA filters could be washable and still remain effective. I guess this will be a wait and see.
In the first magical moment of the first run with the torque drive we are riddled with disappointment. The brush did not spin. I found this most surprising and upon closer inspection confirmed that it was indeed stuck. Removing the brush from the slot revealed that a piece within the unit was broken a round ring, later found in Amazon review circles as the "shipping ring" or the "ring of death" I didn't know at the time, but was forced to pack up the whole unit at the store and return it for another.
Coming back with the second unit from another store location (same store) and the SAME piece is broken. I search reviews all over for this issue and found nothing, till I looked in Amazon, and that is where I heard all of the complaints. Armed with the info I called Dyson, who now after several months admits there is a defect and offers a replacement for this, I was able to procure one free of charge, and as demonstrated in the video, repair the unit I had by removing the useless ring and returning the unit to working order. Problem Solved!
I quickly take a look at the second head when it arrives and confirm that it has the same part inside that the old one had, though it may be from a different material.
The wife conducted a retest and was satisfied, note that all tests in the video are done with the repaired head, not the replacement. We start where we left off with initial testing of the unit on both carpet and bare floor, this carpet we just got and has a fair amount of dust from the warehouse, a good candidate, we can see and hear the unit shift automatically between mediums. Emptying proved to be little hassle. You need only consider where to put the attachment down.
We then use the car as a good example to demonstrate the different attachments. Car carpet is always a challenge to clean with both texture and contour. We try all attachments, for better or worse to find what worked best and was safe for the different materials.
If you're willing to spend the cash and you like clean floors and cars...and fans....and electronics.....and computers the V11 is a winner.
Included here is the repair video to remove the defective part which jams up the device allowing it to operate without issue. Consider that you can also get a free replacement under warranty.
Unboxing begins as we go through all of the attachments, similar in nature to the 7 through 10 except for obviously the torque drive head attachment; the star of the show. We quickly and easily install the wall mount as the unit charges and let charging continue on the wall mount once we've finished out installation. The wall mounts have changed little over models.
As We compare the unit to the V6 its obvious that this model requires accessories removed from the unit before emptying since it opens from the front. I don't find this to be an issue, though worth mentioning as its the first vacuum cleaning i've owned that requires doing so. Furthermore, when the unit is opened for emptying, you can see that it still enters the canister on 90 degrees, so anything long or fibrous can still get lodged in that hole, requiring manual intervention.
Another item noticed was the single filter, a departure from the V7, as the regular and HEPA filter is now a single unit. I personally didn't know that HEPA filters could be washable and still remain effective. I guess this will be a wait and see.
In the first magical moment of the first run with the torque drive we are riddled with disappointment. The brush did not spin. I found this most surprising and upon closer inspection confirmed that it was indeed stuck. Removing the brush from the slot revealed that a piece within the unit was broken a round ring, later found in Amazon review circles as the "shipping ring" or the "ring of death" I didn't know at the time, but was forced to pack up the whole unit at the store and return it for another.
Coming back with the second unit from another store location (same store) and the SAME piece is broken. I search reviews all over for this issue and found nothing, till I looked in Amazon, and that is where I heard all of the complaints. Armed with the info I called Dyson, who now after several months admits there is a defect and offers a replacement for this, I was able to procure one free of charge, and as demonstrated in the video, repair the unit I had by removing the useless ring and returning the unit to working order. Problem Solved!
I quickly take a look at the second head when it arrives and confirm that it has the same part inside that the old one had, though it may be from a different material.
The wife conducted a retest and was satisfied, note that all tests in the video are done with the repaired head, not the replacement. We start where we left off with initial testing of the unit on both carpet and bare floor, this carpet we just got and has a fair amount of dust from the warehouse, a good candidate, we can see and hear the unit shift automatically between mediums. Emptying proved to be little hassle. You need only consider where to put the attachment down.
We then use the car as a good example to demonstrate the different attachments. Car carpet is always a challenge to clean with both texture and contour. We try all attachments, for better or worse to find what worked best and was safe for the different materials.
If you're willing to spend the cash and you like clean floors and cars...and fans....and electronics.....and computers the V11 is a winner.
Included here is the repair video to remove the defective part which jams up the device allowing it to operate without issue. Consider that you can also get a free replacement under warranty.
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